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Contact our helpdesk with questions

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We offer various cooperation possibilities, discover them:

Customer Support

Our customer support is ready for you!

Professional Services

We provide the expertise, tools, services, training and proven methodology to help you achieve your business objectives.

Helpdesk

Call us or log a ticket.
We are here to help.

Customer Support

Our customer support team is ready to assist you.

Our well-trained, experienced professionals have in-depth product knowledge and practical experience, which they use to help your team solve problems. This in Dutch, French and English.

With our innovative helpdesk management tool, we manage and prioritise the tickets that come in. No worries about new releases with new features or bug fixes (with us only twice a year).

Here too, we guarantee product support.

Professional Services

Our Professional Services let you get the most out of your Toba HR Solutions products. We provide the expertise, tools, services, training and proven methodology to help you achieve your business objectives. After all, you are working together with expert partners and experienced professionals who are truly committed to your success. Our professional services are divided into consulting, implementation, optimisation and training & certification.

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Consulting Services

Don't waste time and resources looking for or trying out solutions that ultimately don't work. Let the experts of our consulting service bridge the gap between IT and your business. Our approach works, we've proven that over the past 15 years and we continue to do so every day.

  • Strategy workshops: Together with you, our experts look at what expectations and goals you have for your organisation. Together, the best strategy is determined, aimed at achieving or preferably improving your objectives.
  • Business process analysis: With our proven tools and methods, our experts assess your business processes. The result: the necessary advice on where you can improve and where you can become more efficient. Of course in the right order of priority and with the right solutions.
  • Creating a roadmap: A smooth transition is good for your business. An implementation plan with all details and the best order for our products and solutions is the basis for success: a quick introduction and easy further expansion.
  • Assessments: Problems are best detected in advance. With our assessments, you know which domains require adjustments before implementation. This gives you the peace of mind and confidence that you are well prepared for the changeover.

Implementation Service

With 15 years of experience, we know better than anyone how important a smooth transition is. That's why our experts use proven methods that ensure your solution is right from the start. Your ROI starts on day one.

  • Project implementation: All help is welcome when implementing new systems and solutions. Our team has the right qualifications and experience to pull your project. This way, you implement faster and achieve the desired results sooner, too.
  • Readiness services: Prevention is better than cure, which is why our experts assess your environment before implementation and before going live. Think of configurations, external applications, links, applications, etc. This way, we know in advance which possible problems may arise and we can take them into account.
  • Integration Services: Together we are stronger. Our experts work with your HR staff and your technical staff to seamlessly configure and integrate our human capital solutions with external applications (3rd party links/interfaces).
  • Data migration: No hassle with transferring data. Our experts merge existing data with the new solutions/data. We assess existing data collection techniques and look for improvement opportunities. This way, nothing gets lost and you immediately get more out of your system.
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Optimisation Services

Toba HR Solutions gladly continues to support you after implementation. This way, we ensure that your solution is not only adopted for daily use, but that the application really comes to life. This way you can optimally expand and create an environment that helps you grow.

  • Upgrade services: Take even more advantage of the additions or improvements in the new versions of our solutions. We guide you through the entire upgrade process and ensure that any changes do not affect your performance or availability.
  • Optimisation services: Our experts propose process and technical optimisations to reduce your costs and improve performance. They are also happy to share their knowledge and best practices with your teams. With greater insight into the capabilities and features of our products and our recommendations for improvements, you can unlock added value and drive innovation.

Helpdesk

Contact by telephone

You can reach us by phone at 02 714 94 97.
We are at your service Monday to Friday from 9am-12pm & 1pm-17pm.

 

Jira Helpdesk

After delivery of the project, the consultant will ensure that the administrators of the organisation get access to our helpdesk.

They have already chosen Toba HR Solutions

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