Working at TOBA HR Solutions
Customer Support Engineer
Toba HR... Say What?
Toba HR is an entirely Belgian company that is responsible for the daily delivery of an application that allows companies to manage their Human Capital.
Toba HR consists of a very close team of +- 30 employees where collaboration is the key to our success. To complete the dream team we are looking for 2 customer support engineers.
You will never be alone to solve a question, next to the colleague consultants who are armed with a lot of functional knowledge, the development team is also available to look at and solve more complex questions together.
What is the job?
Once a project is delivered, you will be responsible for the complete support of the customer. You will be the first point of contact for adjustments, suggestions and problems (because nobody's perfect) within our application.
In a team of 3, you will start the working day with an overview of the to do's, incoming tickets,... so everyone knows what to expect.
And now, let's get to work....
You will receive questions from customers via Jira or by phone, which need to be followed up correctly. How this is done, you will learn in full detail during your training. No question will be the same, so you are open to the challenge to always find the answer, where qualities such as creativity, problem solving, out-of-the-box thinking are more than welcome.
You read it, you will be challenged in this job. But the team of consultants and developers are ready to help you at any time and of course vice versa.
As in any job, there will also be an administrative side to it, a good and timely follow-up is important.
Obviously there are a number of musts for this job:
- You are someone who thinks in solutions and always looks for the most efficient way.
- Helping customers by phone and in writing is second nature to you.
- You are an initiator and like to think along.
- You have an excellent knowledge of Dutch and a good knowledge of French.
If you are convinced that this is the job for you, then give us a call and we'll take care of the coffee during an introductory meeting, so we can convince each other.